1. Introduction
This Privacy Policy explains how Metralha ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.metralha.co (the "Site"). By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Site.
2. Information We Collect
We collect personal information to provide and improve our services. This may include:
- Personal details: Name, email, phone number, billing/shipping address.
- Order details: Purchase history, payment confirmation.
- Account information: Login credentials and preferences.
- Usage data: IP address, browser type, device information, and interactions with our Site (via cookies and similar technologies).
3. How We Use Your Information
We use the collected information for the following purposes:
- Processing orders: Handling purchases, payments, and deliveries.
- Customer support: Assisting with inquiries, returns, and exchanges.
- Marketing & advertising: Sending promotional emails and displaying relevant ads (you can opt out).
- Security & fraud prevention: Protecting against unauthorized activity.
4. Sharing Your Information
We may share your information with trusted third parties, including:
- Payment processors (for secure transactions).
- Shipping & fulfillment partners (for order deliveries).
- Marketing & analytics services (for improving our website and advertising).
- Legal authorities if required by law.
We do not sell your personal information but may share it with marketing partners for personalized advertising.
5. Cookies & Tracking Technologies
We use cookies and similar tools to enhance your browsing experience. You can manage your cookie preferences in your browser settings, but disabling them may impact site functionality.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request deletion or correction of your information.
- Opt out of marketing communications.
To exercise your rights, contact us at info@metralha.co.
7. Data Security & Retention
We implement security measures to protect your data. However, no system is 100% secure. We retain personal data as long as necessary for legal and business purposes.
8. International Data Transfers
Your data may be stored and processed outside your country. If transferred outside Europe, we rely on legally approved safeguards.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Site.
10. Contact Us
For any questions or privacy concerns, contact us at:
📍 C. Comercial Vinova, Loja 25, VNF, 4760-111 Braga, Portugal
📧 info@metralha.co
📞 +351 967 056 867